The Tyranny of Metrics

Professor Jerry Z. Muller says today’s society has a “metric fixation” – an obsession with measuring, ostensibly to fuel improvements and publicize the results of their tallies in the name of transparency and accountability. Muller exposes how metrics can mislead and distort, and he details how education, health care, law enforcement, the military, business, finance and nonprofit entities use metrics improperly. Muller makes a compelling case for why you shouldn’t substitute measurement for personal experience or sound judgment. LetsRead recommends his practical insights to executives, policy experts and organization leaders trying to escape the metrics trap.

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