Recommendation Peter Favaro provides numerous tools to help those who want to get a handle on their emotions, particularly anger, and to improve their relationships with others. He is always careful to define his key terms and reinforce essential...
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Recommendation Gini Graham Scott presents a model for handling any type of conflict using the ERI – emotions, reasons, and intuition – model. With this model, Scott calls for controlling negative emotions (E) and getting them out of...
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Recommendation No matter what size your business is, chances are you’ve had to deal with conflicts at work. Relationship-management skills are critical in any business. Author Erik J. Van Slyke examines the underlying problems that cause...
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Recommendation To learn how to cure conflicts or head them off before they become major conflagrations, spend a little time with author Peg Pickering. Her brief but compelling guide to conflict resolution is a must read for every employee from...
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Recommendation On April 29, 1992, a California jury acquitted four Los Angeles police officers of using excessive force against Rodney King, an African-American motorist whom they had severely beaten after a high-speed car chase. The beating had...
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Recommendation Gary T. Furlong breaks down the complex interactions that accompany interpersonal conflicts into understandable units and introduces eight models for resolving differences. Because Furlong devotes a single chapter to each model...
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Recommendation Wanna fight? This book says you should and shows you how you can benefit from conflict. Author Baden Eunson clearly defines his topic and breaks it down into easily digestible components. He analyzes conflicts from various...
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Recommendation If a dangerous criminal was demanding a one-way ticket to Venezuela as he threatened to blow your brains out, the person you would most want to see coming onto the scene is author George Kohlrieser. A psychologist and veteran...
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Recommendation Whether your office has just a few conflicts or enough juicy drama to provide the script for a scandal-filled television show, organizational consultant Diane L. Katz knows what you need to do to transform negative interactions...
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Recommendation Mediation consultant David Liddle says conflict is inevitable and can affect your whole workforce, so leaders should prepare by instituting more effective resolution policies. Liddle offers a comprehensive overview for managing...
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Recommendation Mediator Louisa Weinstein offers seven principles you can apply to confront and resolve any conflict. To deal with a conflict, she suggests, move beyond your feelings of anxiety. Don’t let a conflict escalate; instead, try to...
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Recommendation Former US Army battlefield interrogator Gregory Hartley and best-selling author Maryann Karinch share the secrets of getting people to do what you want. The authors guide you through subtle manipulation in a conversational...
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