Customer WinBack

Maintaining a happy customer base shouldn’t feel like herding cats. Customer WinBack (2001) reveals how companies can identify at-risk clients and win them back before they disappear from their databases. By using these savvy tricks, businesses...

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Getting More

Getting More (2010) lays out precisely how to negotiate your way toward a fuller, more satisfying life. The strategies and tools described in this book can be used in any situation, from finding a happier outcome when sparring with a &hellip...

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Cut Costs not Corners

Cut Costs Not Corners (2010) is a guide to managing and minimizing the costs of any business while maintaining the quality of its products and services. These blinks are full of actionable examples that will teach you how to trim … Read...

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Predictable Revenue

Predictable Revenue (2014) breaks open the secrets of the hugely successful SalesForce.com. You can’t bid for more investment if your future sales are a mystery, so follow the steps in these blinks to anatomize and optimize your salesforce and...

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