Anger Management

Anger Management

Recommendation Peter Favaro provides numerous tools to help those who want to get a handle on their emotions, particularly anger, and to improve their relationships with others. He is always careful to define his key terms and reinforce essential...

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Work With Me!

Work With Me!

Recommendation Gini Graham Scott presents a model for handling any type of conflict using the ERI – emotions, reasons, and intuition – model. With this model, Scott calls for controlling negative emotions (E) and getting them out of...

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Listening to Conflict

Listening to Conflict

Recommendation No matter what size your business is, chances are you’ve had to deal with conflicts at work. Relationship-management skills are critical in any business. Author Erik J. Van Slyke examines the underlying problems that cause...

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How to Manage Conflict

How to Manage Conflict

Recommendation To learn how to cure conflicts or head them off before they become major conflagrations, spend a little time with author Peg Pickering. Her brief but compelling guide to conflict resolution is a must read for every employee from...

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Conflict Across Cultures

Conflict Across Cultures

Recommendation On April 29, 1992, a California jury acquitted four Los Angeles police officers of using excessive force against Rodney King, an African-American motorist whom they had severely beaten after a high-speed car chase. The beating had...

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The Conflict Resolution Toolbox

The Conflict Resolution Toolbox

Recommendation Gary T. Furlong breaks down the complex interactions that accompany interpersonal conflicts into understandable units and introduces eight models for resolving differences. Because Furlong devotes a single chapter to each model...

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Conflict Management

Conflict Management

Recommendation Wanna fight? This book says you should and shows you how you can benefit from conflict. Author Baden Eunson clearly defines his topic and breaks it down into easily digestible components. He analyzes conflicts from various...

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Hostage at the Table

Hostage at the Table

Recommendation If a dangerous criminal was demanding a one-way ticket to Venezuela as he threatened to blow your brains out, the person you would most want to see coming onto the scene is author George Kohlrieser. A psychologist and veteran...

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Win at Work!

Win at Work!

Recommendation Whether your office has just a few conflicts or enough juicy drama to provide the script for a scandal-filled television show, organizational consultant Diane L. Katz knows what you need to do to transform negative interactions...

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Managing Conflict

Managing Conflict

Recommendation Mediation consultant David Liddle says conflict is inevitable and can affect your whole workforce, so leaders should prepare by instituting more effective resolution policies. Liddle offers a comprehensive overview for managing...

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The 7 Principles of Conflict Resolution

The 7 Principles of Conflict Resolution

Recommendation Mediator Louisa Weinstein offers seven principles you can apply to confront and resolve any conflict. To deal with a conflict, she suggests, move beyond your feelings of anxiety. Don’t let a conflict escalate; instead, try to...

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